If you have a problem that you wish to report, please select the relevant topic from the list below and follow the guidance. This will give you the simplest route to having your problem addressed.
Most problems are best reported using online forms to simplify the process and provide traceability.
If you have an emergency situation then phone contact is usually the recommended route to getting immediate attention.
If you have a question about a new bench, please check the information here: Memorial Benches.
If you wish to raise a query or report a problem with an existing bench, please contact the Parish Council using the links below.
To find details on your rubbish collection date, please use Refuse Collection Day Finder link below.
Details of rubbish collection problems can be seen using the List of known rubbish collection problems link.
If you wish to report a missed rubbish and bin collection, please use the Report a missed collection or problem link below.
If you have an issue as regards development works being undertaken, then please contact BANES Planning Enforcement via the following link:
Libra Travel Ltd run the 94 bus service.
Libra can be contacted via:
Email: libra.travel@btinternet.com
Phone: 01373 812255
Facebook: send a message via the message link on their Facebook page using the link below.
BANES maintain the bus stops and bus shelters.
Please report any issues to BANES using the roads and pavements option on the link below:
Freshford cemetery is owned by the Parish Council.
If you wish to raise a query or report a problem with the cemetery, please use one of the links below to raise the query/problem to the Parish Council.
BANES maintain the main road drains.
Please report any issue to do with road drains to BANES using the Drains and Flooding option on the BANES link below.
Wessex Water maintain household drains and sewers. Please report any issues to Wessex Water on the link below.
If there is an issue with the Culvert, please complete the Report It, and it will be passed to the PC. If the culvert issue involves flooding, then please report the issue immediately to BANES using the Drains and Flooding option on the BANES link following:
If you are experiencing a power cut or emergency, then please dial 105.
Scottish & Southern Electricity Network can also be reached on 0800 072 7282.
For all other problems please contact your electricity provider.
All instances for flooding need to be reported to BANES using the Drains and Flooding option on the link below.
Footpaths are Public Rights of Way and are maintained through the B&NES
To report a problem please contact Council Connect on 01225 394041 or email the Public Rights of Way team on PROW@bathnes.gov.uk or use the link below.
Please report any emergencies to the National Gas Helpline on 0800 111999.
If there is a suspected gas leak in your property, then please leave the house before making the call.
Can you smell gas? Feeling ill? Headaches… nausea… dizziness? Badly fitted and poorly serviced gas boilers, cookers and fires can cause gas leaks, fires, explosions and carbon monoxide poisoning. In a gas emergency act quickly and take the following safety steps:
Contact a Gas Safe registered engineer to check and fix the appliance.
Please report any hedge or hedgerow issues using the Roads and Pavements option on the following link:
If a litter bin has been damaged or is full, then this needs to be reported to B&NES using the Rubbish and the Environment option on the link below.
If you are not sure where to report an issue, then please use the main BANES Report It function via the link below.
BANES will then either deal with the reported issue or pass it on to the relevant body to deal with the issue.
Please report any pavement issues to BANES using the Roads and Pavements option on the following link:
If you have an issue as regards development works being undertaken, then please contact BANES Planning Enforcement via the following link:
999 should only be used when:
Callers who use mobile phones to dial 999 should be aware that due to the different base stations used by phone companies, the call may be answered by a police operator in another part of the country. If you have to make an emergency call from a mobile phone please tell the operator immediately where you are phoning from so that your call is dealt with by the appropriate police force.
For incidents that require an immediate police response. An operator will make a 999 call on your behalf.
101 should be used for non-emergencies such as:
Avon and Somerset Constabulary website. Freshford Neighbourhood Watch covers over 250 properties. Please send your details to the Neighbourhood Watch Coordinator using the Contact Us page, and your local NW Contact will be in touch.
The BANES Environmental Protection Team deals with the following environmental problems:
The BANES Environmental Monitoring Team deals with the following environmental issues:
Advice and information on any of these subjects is available via the following link:
To find details on your recycling collection date use the Collection Day Finder link
Details of current recycling collection problems can be seen using the BANES Waste Disruptions link.
If you wish to report a missed recycling collection, please use the Business Waste and Recycling option on the Report a missed recycling collection link.
If you wish to report a problem with a road or pavement, such as:
Basically, any issue to do with roads and highways should be raised with BANES by using the following link:
To find details on your rubbish collection date, please use the Find your collection day link.
Details of current rubbish collection problems being experienced by BANES can be viewed using the Current rubbish collection problems link.
If you wish to report a missed rubbish and bin collection, please use the Report a missed rubbish collection link.
Sewer problems can have serious public health implications. If there is an issue with sewage waste, please contact Wessex Water, either by phone – 0345 600 4600 – or using the following link:
Most Freshford street lights are maintained by the Parish Council.
The lights along footpaths, such as by the pavement next to the culvert (stream) by the Galleries alongside Freshford Lane, and the footpath between Freshford Lane and The Glebe are maintained by either BANES or Curo.
To raise a query or report a problem with a street light, please use the ‘Report a street light problem to the Parish Council’ link below and provide a clear description of:
To report a problem with a light alongside a footpath, then please use the ‘Report a lighting problem to BANES’ link below and select the ‘Roads and Pavements’ option.
Trees and Woodland issues can be reported to BANES using the following link:
The Tyning is owned by the Parish Council.
If you wish to raise a query or report a problem with the Tyning, please raise it to the Parish Council using the link below.
If there is an emergency requiring immediate action, please call the Wessex Water emergency number 0345 600 4 600.
Please raise all other water issues with Wessex Water using the following link:
If you are experiencing problems with the website, please raise the issue to the Parish Council using the following form.
It would be helpful if you could state where you were on the website, what you were trying to do and what your experience was